「B2B」外贸实战阿里巴巴询盘回复

举例：如何处理LED Display询盘？

Step1: 打开后台，观察国家，询盘的日期，平台给予的潜力打分,初步判定哪个询盘可删，哪个询盘进入下一步? 参考下图：

Step2: 打开具体每一个询盘，粗鲁过滤，太不怎么样的询盘（询盘不属于我司的产品范畴）迅速果断归类为垃圾询盘，如下图:

Step2:根据经典二八原则（20%+80%），第三次过滤开始，根据询盘内容.

下面的这封邮件可归为20%的重要客户群，具体内容我用红色标注了

还可以看询盘的右边的信息，公司的名称，公司可以用google ，Facebook等去搜索看看该公司的全面当地信息（抱歉，为了保护商业机密，客户真实信息我打了马赛克，因为有的客户时间有限，没有在阿里巴巴平台上详细注明业务类型，公司官网网址，邮箱，当地电话，像我的这个客户填的信息比较多，下面是平台对客户的追踪记录：只浏览了18个产品，就有8个询盘和有效回复询盘，种种迹象可以推断，该客户是一个值得认真回复，对待的潜力客户。

Step3: 正式回复询盘，

我们需要用80%的精力去对待20%的重要客户，通过多层次多维度分析，我们判断上面这封询盘的发出者为重要客户之一，针对客户的详细询盘我们需要全面深入的阐述公司，产品，品牌和服务等。在中国品牌默默无闻的年代，如何让客户从众多同质化的供应商中选中你，这其中靠的不仅是高品质的产品，服务，更重要的是公司的文化魅力，员工的职业人文综合素养等。运气只能忽略不计了

开始实战吧！

Dear ...
Thank you so much for your kind request.

All the information from your request illustrates you are very professional in the led display products. You know ,the technology updates day by day, the led display installation is more and more simple like putting the toy bricks up, furthermore, the teaching video can be watched at every minute everywhere. Sure, If you need our engineer to support you to install and set up the led display in your local place , your company only needs to pay the engineer's salary by day, and the travelling lodging expenses .

Now let's get to your question,

Absolutely, the shipment can include the controller and all the led display cabinets, accessories(hubs,wires, screws,so on) and the user's booklets,with the product installing and usage video,before shipment, we can ensure all the products and accessories by video call including how to install all the display cabinets together, to connect it to the computer, then to set it up,which play pictures and videos behind a glass of the window at night, because you told us you only need the display play at night.

Sample order is definitely OK, One of Our company's missions is to offer high-value products and service to our customers.

If you have any question, please contact me at any time.

Best regards,

Amanda

关于询盘回复

时间有限，下次待续！